Agenda Day 1 | Agenda Day 2 | Agenda Day 3

Day 1 : 15 APRIL 2020

 

10:00 AM – 11:10 AM

Get to the heart of today’s complex travel issues in India’s market with the expertise and vision that only industry leaders can provide. Join us for keynote presentations and panel discussion, where leaders of major travel industry companies and related partners outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to move forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of the travel industry.

10:00 AM - 10:30 AM:

Keynote Interview | Why India? Why now? Get ready for the next wave of growth

Interviewer: Deep Kalra, Chairman & Group CEO, MakeMyTrip

Interviewee: Philip C. Wolf, Founder, Phocuswright and Serial Board Director

10:30 AM - 11:10 AM:

Keynote Panel | Capturing the new outbound traveller

Panellists:

  • Rohit Kapoor, CEO, India & South Asia, OYO
  • Ritu Mehrotra, Country Manager, India, Sri Lanka & Maldives, Booking.com
  • Amanpreet Bajaj, Country Manager, Airbnb India
  • Filip Filipov, VP Strategy, Skyscanner
  • Abraham Alapatt, President & Group Head - Marketing, Service Quality, Value Added Services & Innovation, Thomas Cook India

Co-Moderators:

  • Philip C. Wolf, Founder, Phocuswright and Serial Board Director
  • Chetan Kapoor, Co-Founder & COO, videc Consultants

11:10 AM - 11:30 AM

ITB India 2020: Buyer's Briefing

11:30 AM - 12:00 PM

C-Suite Talk| Latest insights on the India’s travel market

Vivek Neb, Managing Director, Grail Insights

12:00 PM - 12:30 PM

C-Suite Talk| Convergence of Travel

Ashish Kishore, Managing Director - India, American Express Global Business Travel (GBT)

12:30 PM - 13:00 PM

C-Suite Talk|A world beyond cash

Anupam Pahuja, Managing Director, PayPal India

13:00 PM - 13:30 PM

C-Suite Talk|Chatbots, AI and the customer journey: How to create adventures in real time

Vishal Sinha, CEO, India, CWT

13:30 PM - 14:00 PM

C-Suite Talk: Multi-channel distribution: How to strike the most profitable balance between direct & third-party inventory

Jatinder Paul Singh, COO, Retail and Leisure Travel, EbixCash Travel & Holidays

14:00 PM - 14:30 PM

C-Suite Talk: The next great untapped markets

Chitra Gurnani, Co-Founder & CEO, Thrillophilia

14:30 PM – 14:00 PM

 

C-Suite Talk: From why to why not: Reinventing mass tourism

Oliver Dlouhy, Co-Founder & CEO, Kiwi.com

15:00 PM - 15:30 PM

C-Suite Talk: The new business of loyalty: How to deliver value in a very price sensitive market

Krishan Singh, CEO, TUI India

15:30 PM - 16:00 PM

 

C-Suite Talk: In an Ai-driven world, what does it mean to be a travel agent?

Rajeev Kumar, Founder, CEO & Managing Director, Mystifly

16:00 PM - 16:30 PM

 

C-Suite Talk: What hotels can learn from airlines

Aloke Singh, Co-Founder & CEO, Leisure Hotels & Havelis, Senior Advisor, Airline Consulting, CAPA South Asia

16:30 PM - 17:00 PM

 

C-Suite Talk: Inside India's aviation revolution and what it means for travelers

Joseph Fernandes, General Manager, India, AVIAREPS

10:30 AM - 11:00 AM

Conference session by NIMA

11:00 AM - 11:30 AM

11:30 AM - 12:00 PM

12:00 PM - 12:30 PM

12:30 PM - 13:00 PM

B-Leisure: How to successfully mix work and play

The modern workplace is becoming more adaptable and flexible in nature. With corporates increasingly adopting ‘work from home’ policies and flexible working hours, the line between personal and professional lives is blurring. Millennials have embraced this flexibility and freedom, especially with respect to travel and often extend their business trips to include leisure days or experiences. Bleisure is a commonly used term for when employees combine their business trips with leisure activities. Corporate houses are increasingly allowing flexibility in business trips to adapt to this rising trend. Thus, there has been a significant increase in number of bleisure trips, both domestically and internationally.

SPEAKERS:

  • Rakshit Desai, Managing Director, Flight Centre Travel Group, India
  • Gaurav Luthra, COO, FCM Travel Solutions India   
  • Rakesh Negi, Vice President & Brand Leader, FCM Travel Solutions India
  •  
  • 13:00 PM – 13:30 PM

Corporate Travel Day

Conference session by ACTE – Association of Corporate Travel Executive

  • 13:30 PM - 14:00 PM
  • 14:00 PM - 14:30 PM
  • 14:30 PM - 15:00 PM
  • 15:00 PM - 15:30 PM
  • 15:30 PM - 16:00 PM
  • 16:00 PM - 16:30 PM
  • 16:30 PM - 17:00 PM
  • 11:30 AM - 12:00 AM
  • India and APAC business: Corporate travel outlook

  • Tarun Kumar Bhakri, Director of Sales, American Express Global Business Travel (GBT)
  • 12:00 AM - 12:30 AM
  • The rise of Millennial at work

  • 12:30 AM - 13:00 PM
  • B-Leisure: How to successfully mix work and play

  • The modern workplace is becoming more adaptable and flexible in nature. With corporates increasingly adopting ‘work from home’ policies and flexible working hours, the line between personal and professional lives is blurring. Millennials have embraced this flexibility and freedom, especially with respect to travel and often extend their business trips to include leisure days or experiences. Bleisure is a commonly used term for when employees combine their business trips with leisure activities. Corporate houses are increasingly allowing flexibility in business trips to adapt to this rising trend. Thus, there has been a significant increase in number of bleisure trips, both domestically and internationally.
  • SPEAKERS:
  • Rakshit Desai, Managing Director, India, Flight Centre Travel Group
  • Gaurav Luthra, COO, FCM Travel Solutions India
  • Rakesh Negi, Vice President & Brand Leader, FCM Travel Solutions India
  • 13:00 PM - 13:30 PM
  • The new world of loyalty: Why are employees booking outside company travel policy?

  •  
  • 13:30 PM - 14:00 PM
  • Taking your travel programme online: Sourcing and implementing online booking tools

  • 14:00 PM - 14:30 PM
  • Session by HRS GmbH

  • Santosh Kumar, Managing Director, India, HRS GmbH
  •  
  • 14:30 PM - 15:00 PM
  •  
  • 15:00 PM - 15:30 PM
  • Corporate Buyers Panel: The Indian market outlook

  • As the next global financial crisis is expected to strike in 2020, learn how travel managers are facing the challenge of managing tightening travel budgets, and how they are keeping their costs under control while increasing efficiency.
  • PANELLISTS:
  • Geetha Arekal, Head, Mobility Supply Chain Management, Siemens
  • Additional panelists to be announced
  •  
  • 15:30 PM - 16:00 PM
  • 16:00 PM - 16:30 PM
  • How to optimise your accommodation spend

  • 16:30 PM - 17:00 PM
  • Swipe right for the perfect match: How to find the right TMC for you and your company

11:30 AM - 12:00 AM

 

Session on tech mega trends

Amarnath Lal Das, General Manager - India Travel, Accenture

12:00 AM - 12:30 AM

 

Hotels of the future: Latest cutting-edge technologies

Joy Ghosh, Regional Vice President, India & Subcontinent, TravelClick

12:30 AM - 13:00 PM

Session on hotel tech & booking platform

Brij Chachra, Vice President, Revenue Management & Distribution, Indian Hotels Company Limited (IHCL)

13:00 PM - 13:30 PM

How emerging technologies are reinventing the experience of buying and managing travel

This session will give an update on how the global travel industry is progressing when it comes to IATA’s New Distribution Capability – how are airlines planning to use NDC, and how can agents ensure they’re keeping pace in a changing distribution landscape? We’ll also discuss other trends Travelport is seeing; such as heightened consumer expectations, evolving business models, and new retailing opportunities – what do these mean for agents?

Martin Herbert, Senior Commercial Director – Operators, Travelport

13:30 PM - 14:00 PM

Evolution of Urban Transport - Transition from moving employees to creating the experience

Manish Raj, Vice President - Global Sales & New Initiatives, Moveinsync Technology Solutions

14:00 PM - 14:30 PM

The next frontier of improving customer experience

Sandeep Shastri, Regional Director, South Asia, Sabre Travel Network

14:30 PM - 15:00 PM

The hotel’s automated future

Automation is already a big part of how many travel management companies operate, and it is set to disrupt hotel operations. Join us to reimagine the hotel of the future and its guest experience.

SPEAKERS:

  • Jong Yoon Kim, CEO, Online Business, Yanolja
  • Vipul Kapoor, Co-Founder, eZee Technosys

15:00 PM - 15:30 PM

Travel Forex unlocked: Understanding Millennial traveller’s needs for “phygital” Forex - a combination of physical & digital interfaces

Venkataramani Prakash, Vice President & Head Retail Business, EBIXCASH World Money

15:30 PM - 16:00 PM

Driving  booking profits with Big Data

Dor Krubiner, CEO, Hotelmize

16:00 PM - 16:30 PM

Tech embrace: How NDC, AI, and chatbots are shaping the future of booking

Gaurav Chiripal, Founder & CEO, QuadLabs

16:30 PM - 17:00 PM

Conference session by HolidayMe

Sameer Bagul, CEO, HolidayMe

10:30 AM - 10:50 AM

Conference session by ADTOI - Association of Domestic Tour Operators of India

P P Khanna, President, ADTOI - Association of Domestic Tour Operators of India

10:50 AM - 11:10 AM

Conference session by TAAI - Travel Agents Association of India

Jyoti Mayal, President, TAAI - Travel Agents Association of India

11:10 AM - 11:30 AM

Conference session by IAAI - The IATA Agents Association of India

Biji Eapen, President, IAAI - The IATA Agents Association of India

11:30 AM - 12:00 PM

Future trends in tourism

Krishanu Banerjee, Consultant, Public Sector Practice, Frost & Sullivan

12:00 PM - 12:30 PM

The secrets of building brand loyalty in India

SPEAKERS:

  • Abhijit Mishra, Regional Director, APAC, KAYAK
  • Tarun Tahiliani, Manager, India, KAYAK

12:30 PM - 13:00 PM

The new outbound marketing strategy

Andrew van der Feltz,  Senior Director, Business Development, EMEA & APAC, Expedia Group Media Solutions

13:00 PM - 13:30 PM

Social media is a new hangout: How does that change and innovate the ways we communicate to Indian travelers?

Anirudh Gupta, Co-Founder & CEO, Tripoto

13:30 PM - 14:00 PM

Conference session by ISPRAVA

14:00 PM - 14:30 PM

Research Online, Purchase Offline: Understanding Indian travellers’ behaviours & developing friendly travel packages

Mayur Oberoi, SVP & Business Head International Holidays, Yatra

14:30 PM - 15:00 PM

Food, festivals and mother tongue: Why are they the keys to successfully attract Indian travelers 

 

15:00 PM - 15:30 PM

Conference session by G Adventures

Bryce Young, Director of Emerging Markets, G Adventures

15:30 PM - 16:00 PM

How to create and engage Indian travelers with your brands

Tajamul Hussain, CEO, En Suite Tourism

16:00 PM - 16:30 PM

Women in Travel & Tourism

Today’s international outbound tourism market has witnessed the brisk growth of the female traveller segment. Female travellers currently comprise 50% of the world’s leisure travel population and have become the primary target market for many tourism businesses. Globally, women play a significant role in tourism, as visitors, hosts and employees in the tourism sector. Women are travel influencers and are increasingly gaining importance in travel consumption. Female travellers possess strong purchasing power and demonstrate a greater intent than their male counterparts to spend more at tourism destinations. 

In this session, we will like to share the motivations, needs, expectations of women as travellers, the services currently available to provide for and target this market and the various opportunities available to the industry in terms of services and business opportunities.

HOST:

  • Barkathunnisha, Director, World Women Tourism, Founder & Principal Consultant, Elevated Consultancy (Singapore)

SPEAKERS: 

  • Dr. Catheryn Lattimore, Associate Professor, Griffith University (Australia)
  • Nilusha Kodithuwakku, Founder & Managing Director, Ayurva Traveller (Sri Lanka)
  • Kunzang Wangmo, General Manager, Terma Linca (Bhutan)
  • Rashmi Chadha, CEO & Founder, wovoyage (India)
  • Zinal Doshi, Founder, The Flapper Life (India)
  • Anna Alaman, Founder, Open Eyes (India)
  • 16:30 PM - 17:00 PM

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