10:00 AM – 11:10 AM |
Get to the heart of today’s complex travel issues in India’s market with the expertise and vision that only industry leaders can provide. Join us for keynote presentations and panel discussion, where leaders of major travel industry companies and related partners outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to move forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of the travel industry. 10:00 AM - 10:30 AM:Keynote Interview | Why India? Why now? Get ready for the next wave of growthInterviewer: Deep Kalra, Chairman & Group CEO, MakeMyTrip Interviewee: Philip C. Wolf, Founder, Phocuswright and Serial Board Director
10:30 AM - 11:10 AM:Keynote Panel | Capturing the new outbound travellerPanellists:
Co-Moderators:
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11:10 AM - 11:30 AM |
ITB India 2020: Buyer's Briefing |
11:30 AM - 12:00 PM |
C-Suite Talk| Latest insights on the India’s travel marketVivek Neb, Managing Director, Grail Insights |
12:00 PM - 12:30 PM |
C-Suite Talk| Convergence of TravelAshish Kishore, Managing Director - India, American Express Global Business Travel (GBT) |
12:30 PM - 13:00 PM |
C-Suite Talk|A world beyond cashAnupam Pahuja, Managing Director, PayPal India |
13:00 PM - 13:30 PM |
C-Suite Talk|Chatbots, AI and the customer journey: How to create adventures in real timeVishal Sinha, CEO, India, CWT |
13:30 PM - 14:00 PM |
C-Suite Talk: Multi-channel distribution: How to strike the most profitable balance between direct & third-party inventoryJatinder Paul Singh, COO, Retail and Leisure Travel, EbixCash Travel & Holidays |
14:00 PM - 14:30 PM |
C-Suite Talk: The next great untapped marketsChitra Gurnani, Co-Founder & CEO, Thrillophilia |
14:30 PM – 14:00 PM
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C-Suite Talk: From why to why not: Reinventing mass tourismOliver Dlouhy, Co-Founder & CEO, Kiwi.com |
15:00 PM - 15:30 PM |
C-Suite Talk: The new business of loyalty: How to deliver value in a very price sensitive marketKrishan Singh, CEO, TUI India |
15:30 PM - 16:00 PM
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C-Suite Talk: In an Ai-driven world, what does it mean to be a travel agent?Rajeev Kumar, Founder, CEO & Managing Director, Mystifly |
16:00 PM - 16:30 PM
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C-Suite Talk: What hotels can learn from airlinesAloke Singh, Co-Founder & CEO, Leisure Hotels & Havelis, Senior Advisor, Airline Consulting, CAPA South Asia |
16:30 PM - 17:00 PM
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C-Suite Talk: Inside India's aviation revolution and what it means for travelersJoseph Fernandes, General Manager, India, AVIAREPS |
10:30 AM - 11:00 AM |
Conference session by NIMA |
11:00 AM - 11:30 AM |
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11:30 AM - 12:00 PM |
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12:00 PM - 12:30 PM |
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12:30 PM - 13:00 PM |
B-Leisure: How to successfully mix work and playThe modern workplace is becoming more adaptable and flexible in nature. With corporates increasingly adopting ‘work from home’ policies and flexible working hours, the line between personal and professional lives is blurring. Millennials have embraced this flexibility and freedom, especially with respect to travel and often extend their business trips to include leisure days or experiences. Bleisure is a commonly used term for when employees combine their business trips with leisure activities. Corporate houses are increasingly allowing flexibility in business trips to adapt to this rising trend. Thus, there has been a significant increase in number of bleisure trips, both domestically and internationally. SPEAKERS:
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Corporate Travel DayConference session by ACTE – Association of Corporate Travel Executive |
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11:30 AM - 12:00 AM
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Session on tech mega trendsAmarnath Lal Das, General Manager - India Travel, Accenture |
12:00 AM - 12:30 AM
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Hotels of the future: Latest cutting-edge technologiesJoy Ghosh, Regional Vice President, India & Subcontinent, TravelClick |
12:30 AM - 13:00 PM |
Session on hotel tech & booking platformBrij Chachra, Vice President, Revenue Management & Distribution, Indian Hotels Company Limited (IHCL) |
13:00 PM - 13:30 PM |
How emerging technologies are reinventing the experience of buying and managing travelThis session will give an update on how the global travel industry is progressing when it comes to IATA’s New Distribution Capability – how are airlines planning to use NDC, and how can agents ensure they’re keeping pace in a changing distribution landscape? We’ll also discuss other trends Travelport is seeing; such as heightened consumer expectations, evolving business models, and new retailing opportunities – what do these mean for agents? Martin Herbert, Senior Commercial Director – Operators, Travelport |
13:30 PM - 14:00 PM |
Evolution of Urban Transport - Transition from moving employees to creating the experienceManish Raj, Vice President - Global Sales & New Initiatives, Moveinsync Technology Solutions |
14:00 PM - 14:30 PM |
The next frontier of improving customer experienceSandeep Shastri, Regional Director, South Asia, Sabre Travel Network |
14:30 PM - 15:00 PM |
The hotel’s automated futureAutomation is already a big part of how many travel management companies operate, and it is set to disrupt hotel operations. Join us to reimagine the hotel of the future and its guest experience. SPEAKERS:
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15:00 PM - 15:30 PM |
Travel Forex unlocked: Understanding Millennial traveller’s needs for “phygital” Forex - a combination of physical & digital interfacesVenkataramani Prakash, Vice President & Head Retail Business, EBIXCASH World Money |
15:30 PM - 16:00 PM |
Driving booking profits with Big DataDor Krubiner, CEO, Hotelmize |
16:00 PM - 16:30 PM |
Tech embrace: How NDC, AI, and chatbots are shaping the future of booking
Gaurav Chiripal, Founder & CEO, QuadLabs |
16:30 PM - 17:00 PM |
Conference session by HolidayMe
Sameer Bagul, CEO, HolidayMe |
10:30 AM - 10:50 AM |
Conference session by ADTOI - Association of Domestic Tour Operators of IndiaP P Khanna, President, ADTOI - Association of Domestic Tour Operators of India |
10:50 AM - 11:10 AM |
Conference session by TAAI - Travel Agents Association of IndiaJyoti Mayal, President, TAAI - Travel Agents Association of India |
11:10 AM - 11:30 AM |
Conference session by IAAI - The IATA Agents Association of IndiaBiji Eapen, President, IAAI - The IATA Agents Association of India |
11:30 AM - 12:00 PM |
Future trends in tourismKrishanu Banerjee, Consultant, Public Sector Practice, Frost & Sullivan |
12:00 PM - 12:30 PM |
The secrets of building brand loyalty in IndiaSPEAKERS:
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12:30 PM - 13:00 PM |
The new outbound marketing strategyAndrew van der Feltz, Senior Director, Business Development, EMEA & APAC, Expedia Group Media Solutions |
13:00 PM - 13:30 PM |
Social media is a new hangout: How does that change and innovate the ways we communicate to Indian travelers?Anirudh Gupta, Co-Founder & CEO, Tripoto |
13:30 PM - 14:00 PM |
Conference session by ISPRAVA |
14:00 PM - 14:30 PM |
Research Online, Purchase Offline: Understanding Indian travellers’ behaviours & developing friendly travel packagesMayur Oberoi, SVP & Business Head International Holidays, Yatra |
14:30 PM - 15:00 PM |
Food, festivals and mother tongue: Why are they the keys to successfully attract Indian travelers
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15:00 PM - 15:30 PM |
Conference session by G AdventuresBryce Young, Director of Emerging Markets, G Adventures |
15:30 PM - 16:00 PM |
How to create and engage Indian travelers with your brandsTajamul Hussain, CEO, En Suite Tourism |
16:00 PM - 16:30 PM |
Women in Travel & TourismToday’s international outbound tourism market has witnessed the brisk growth of the female traveller segment. Female travellers currently comprise 50% of the world’s leisure travel population and have become the primary target market for many tourism businesses. Globally, women play a significant role in tourism, as visitors, hosts and employees in the tourism sector. Women are travel influencers and are increasingly gaining importance in travel consumption. Female travellers possess strong purchasing power and demonstrate a greater intent than their male counterparts to spend more at tourism destinations. In this session, we will like to share the motivations, needs, expectations of women as travellers, the services currently available to provide for and target this market and the various opportunities available to the industry in terms of services and business opportunities. HOST:
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